Privacy Policy

Just Tracking, LLC (the “Company”, “Just Tracking”, “we”, “us”, or “our”) is committed to maintaining the accuracy, confidentiality, and security of personal data that the Company collects from or about users of its services.

This Privacy Policy describes:

• the personal data that the Company collects
• how that personal data is used
• how that information is stored and protected
• how SMS communications operate.

Information may be collected through:

• the Just Tracking website (“Website”)
• the Just Tracking mobile application (“App”)
• software systems or services used to provide shipment visibility.

The purpose of this Policy is to provide guidelines for the collection, processing, storage, transfer, and use of personal data collected by the Company.

This Policy applies to all personal data collected by the Company through the Website, mobile application, and platform services.

Users may include:

• brokers
• shippers
• carriers
• dispatchers
• drivers
• logistics companies
• supply chain partners
• authorized representatives.

Personal data relating to individuals who are employees or applicants for employment with the Company is governed by the Company’s Employee Personal Data Privacy Policy. If a conflict exists between this Policy and the Employee Personal Data Privacy Policy, the Employee Personal Data Privacy Policy shall control.

If you are unsure which privacy policy applies to you, please contact:

Just Tracking LLC

300 East 2nd Street Suite 1510 1024, Reno, NV 89501, USA

Phone: 775-902-2322

Email: admin@justtracking.net

For purposes of this Policy:

Agent - A third-party organization that performs services on behalf of the Company under the Company’s instructions.

Customer - A company or organization that uses the Just Tracking platform to obtain shipment visibility information.

Identifiable Natural Person - A person who can be identified directly or indirectly through personal identifiers.

Non-Agent Third Party - Any third party that is not acting under the Company’s direct instructions.

Personal Data - Any information relating to an identifiable individual.

Just Tracking operates in multiple jurisdictions which may have varying privacy regulations.

It is the Company’s policy to comply with the privacy laws applicable in each jurisdiction in which it operates.

Where local laws impose stricter privacy standards than those described in this Policy, the Company will comply with applicable local laws.

Personal data may be collected when users interact with:

• the Just Tracking Website
• the Just Tracking mobile application
• the platform services.

Personal data may be used to:

• operate the Just Tracking platform
• provide shipment visibility services
• communicate with users
• provide customer support
• maintain platform security
• improve system performance and reliability.

• analyze application usage and screen activity
• diagnose crashes and technical errors
• measure and attribute application installations and user activity to advertising campaigns.

By installing the Just Tracking App on a mobile device, users consent to the collection and transmission of operational data required to provide shipment visibility services.

The App collects location information from the mobile device on which it is installed.

Location data may include:

• latitude
• longitude
• altitude
• heading
• accuracy of location measurement.

Location data is transmitted to the Company when the application is active and when the user is involved in transporting goods for a Customer.

Location data is used to provide shipment tracking and supply chain visibility. Other information collected through the App may be used for product analytics, application performance monitoring, error diagnosis, security, and advertising measurement and attribution, as described in this Policy.

The application may also collect limited device information for verification and diagnostic purposes, including:

• phone number
• device make and model
• operating system version
• battery status
• region and language settings.

The App may also collect app usage information, screen views, interaction and activity events, device and application information, crash and diagnostic data, and identifiers used for analytics. Where permitted and depending on the App's technical configuration, the App may also process advertising identifiers, including Apple's Identifier for Advertisers (IDFA), and a hashed version of the telephone number associated with the user's account.

The App's location-tracking functionality does not directly collect a user's name or email address. However, other App features and integrated service providers may process identifiers or a hashed telephone number for the purposes described in this Policy.

Users may uninstall the App or disable GPS permissions at any time; however, doing so may prevent Customers from receiving accurate tracking information.

The Just Tracking App may request access to certain device features or information only when necessary to provide specific functionality or when the user chooses to grant permission.

Media Access

The Just Tracking App may request access to images, videos, or files on your device only when you manually choose to upload or attach files.

This may occur when submitting:

• proof of delivery
• trip documentation
• equipment condition reports
• other documents or media that you choose to provide through the App.

Media access is performed through the device's native file or media selection interface.

The Company does not automatically scan, access, or collect images, videos, or other media stored on your device. Users control which files or media are selected and shared with Just Tracking.

Tracking Choices

On iOS devices, Just Tracking may request permission to track certain activity across apps or websites owned by other companies for advertising measurement, attribution, campaign performance analysis, or similar purposes.

Where Apple's App Tracking Transparency (ATT) framework applies, Just Tracking will request the user's permission before accessing the device's Identifier for Advertisers (IDFA) or engaging in tracking that requires ATT authorization.

The IDFA is accessed only after the user affirmatively grants permission through Apple's App Tracking Transparency prompt.

Users may choose Allow or Ask App Not to Track when the permission request appears. Choosing not to allow tracking does not prevent the user from registering, logging in, tracking loads or trips, communicating through the platform, or otherwise using Just Tracking's core functionality

If tracking permission is refused or later withdrawn, certain advertising-related functions may be limited, including:

• measuring advertising effectiveness
• attributing app installations or registrations to advertisements or campaigns
• measuring advertising conversions and campaign performance
• improving advertising analytics and reporting.

Users can review or change their tracking permission at any time on iOS through:

Settings - Privacy & Security - Tracking

Users may enable or disable tracking permission for Just Tracking from this section, subject to the controls made available by Apple.

Withdrawing tracking permission will apply to future tracking activities requiring that permission. It does not necessarily delete information that was lawfully collected before permission was withdrawn. Information already collected will continue to be handled in accordance with this Privacy Policy and applicable retention requirements.

Other Device Permissions

Depending on the features enabled and used, Just Tracking may also request other device permissions for particular functionality, such as location services, notifications, or camera access. Where applicable, users can control these permissions through their device settings.

The permissions requested may depend on the device, operating system, and Just Tracking features used by the user.

By submitting personal data through the Website, users consent to the Company’s collection and use of such information.

Information may be used to:

• respond to inquiries
• communicate with users
• improve the Website
• provide service information.

While browsing the Website, servers may automatically collect technical data including:

• browser type
• pages visited
• referring websites
• traffic statistics.

This information is used for analytics and website performance improvement.

Information collected by Just Tracking may be stored, processed, or transferred in the United States and other countries or jurisdictions where the Company or its third-party service providers operate or maintain infrastructure.

Information processed through third-party services, including Google Firebase Analytics, Meta (Facebook), Sentry, and other service providers, may be stored or processed in the United States or other jurisdictions in which those providers, their affiliates, or their service providers operate.

As a result, personal information may be transferred to and processed in countries other than the country in which the user resides or where the information was originally collected. The privacy and data-protection laws of those jurisdictions may differ from those of the user's country.

Where required by applicable law, the Company takes reasonable and appropriate measures to protect personal information transferred internationally and to ensure that such transfers are made using legally recognized safeguards or other permitted transfer mechanisms.

The Company also requires service providers acting on its behalf, where applicable, to maintain appropriate privacy, confidentiality, and security protections for personal information they process.

The Company may use third-party service providers to support the operation, security, functionality, analytics, advertising, verification, and improvement of the Service, including:

• hosting and infrastructure providers
• analytics providers
• advertising and attribution providers
• diagnostic and application monitoring providers
• messaging services
• identity and business verification providers
• credit and financial verification services.

How Third-Party Providers Process Information

Some third-party providers process personal information on behalf of Just Tracking and under the Company's instructions. Providers acting on Just Tracking's behalf are required, where applicable, to maintain appropriate privacy, confidentiality, and security protections.

Other providers may process certain information for their own purposes where permitted by applicable law. In those circumstances, the provider may act as an independent data controller or equivalent role and process information in accordance with its own privacy policy and applicable legal obligations.

The nature of the information disclosed or processed may vary depending on the provider, services used, device and privacy settings, permissions granted, and applicable privacy requirements.

Where consent or another permission is required by applicable law or platform requirements, Just Tracking will obtain it before engaging in the applicable processing.

Analytics, Advertising and Diagnostic Providers

The Company uses third-party analytics, advertising, attribution, and diagnostic service providers to understand how users interact with the Service, measure advertising and campaign performance, monitor application performance, and identify and resolve technical issues.

These providers may include:

Google Firebase Analytics: May process information relating to use of the App, including app activity, screen views, device and application information, and analytics identifiers. If Just Tracking configures or supplies a user identifier, Firebase Analytics may also process that identifier for product analytics, usage measurement, and improving the Service.

Meta (Facebook): May process certain installation, registration, and activity events; device identifiers; the Identifier for Advertisers (IDFA) where the user has granted permission and applicable platform requirements permit its use; and a hashed telephone number if Just Tracking supplies it for advertising attribution, campaign measurement, and related advertising purposes.

Sentry: May process crash reports, diagnostic information, device and operating-system information, application performance information, technical error details, and related information included in error reports, depending on Just Tracking's Sentry configuration, to identify, investigate, troubleshoot, and fix application errors.

Where required by applicable law or platform requirements, advertising identifiers or tracking-related information will be collected, accessed, or shared only after the user has provided the required permission or consent.

Broker Verification, Credit and Financial Information

For Broker users, the Company may use third-party service providers to collect, review, process, or verify certain businessand credit-related information for purposes including:

• account verification
• fraud prevention
• risk assessment
• service eligibility
• payment and billing verification.

Such information may include business credit data, payment history, publicly available business records, or other commercially relevant financial information permitted by applicable law.

By using the Service as a Broker user, you acknowledge that the Company may obtain and process such information from authorized third-party providers as described in this Privacy Policy and as permitted by applicable law.

The Company implements reasonable administrative, technical, and organizational safeguards designed to protect personal data from unauthorized access or disclosure.

However, no internet-based system can guarantee absolute security.

Users transmit information to the Company at their own risk.

Just Tracking may communicate with users through SMS messages for operational purposes.

By providing your mobile number and opting in to SMS communications, you consent to receive messages related to your use of the Just Tracking platform.

Mobile numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

The Just Tracking mobile platform uses SMS-based One-Time Password (OTP) authentication to verify user identity when logging in.

When users attempt to log into the mobile application, a verification code may be sent to the phone number associated with their account.

OTP messages are used solely for account authentication and security purposes.

Example: “Just Tracking: Your verification code is 482193. Do not share this code with anyone.”

Users who opt in may receive SMS messages including:

• login verification codes (OTP)
• system alerts
• account notifications
• platform access links
• freight opportunities or service notifications.

Example message: “Just Tracking: New freight available for pickup in Chicago. Log in to view offer. Reply STOP to opt out.”

SMS message frequency may vary depending on platform activity and user interactions.

Users may receive up to approximately 7 messages per week.

OTP authentication messages may occur whenever login verification is required.

Standard message and data rates may apply depending on your mobile carrier and service plan.

Just Tracking is not responsible for carrier charges associated with SMS messages.

The Company maintains records of user SMS consent in accordance with telecommunications regulations.

Consent records may include:

• the phone number used to opt in
• the date and time of consent
• the method of opt-in (website form, application registration, support interaction).

These records may be retained for compliance purposes.

Users may opt in to SMS messaging through:

• account registration
• web forms
• mobile application sign-up
• customer support onboarding.

Consent to receive SMS communications is not a condition of purchasing services.

Users may opt out of SMS messages at any time by:

• replying STOP to any SMS message
• emailing admin@justtracking.net
• calling 775-902-2322.

After opting out, SMS messages will cease except where required for account security.

Users may request assistance with SMS messaging by:

• replying HELP to an SMS message
• emailing admin@justtracking.net
• calling 775-902-2322.

Message frequency may vary

Text STOP to opt out

Text HELP for assistance

Message and data rates may apply.